I’m getting a message about monthly codes.
This occurs in the last half of the last month with a code. It means that your subscription may be outstanding and no new user codes have been generated. New codes will be generated and automatically uploaded to your computer following payment of a subscription invoice. If there are any discrepancies, please contact email@example.com as soon as possible. The software will not function once the user codes expire at the end of the month.
Click Continue. Sometimes, there’s a lag or stall in processing and Continue bypasses the problem. If it can’t handle the problem, the software will shut down. If it is persistent, please contact us directly.
Updates are installed automatically and are included with your subscription. The software will look for updates automatically at each startup and at certain times each day and month. If updates are available, you will be notified on the main screen. Updates are installed when the software is shut down.
Can I leave SteriSpore24 running all the time?
Yes, the software will be just fine if you leave it on all the time. However, SteriSpore will shut down automatically once the test is verified and the gmail (if applicable) has been sent.
How do I set-up the Send an Alert function?
Your internet and/or email provider will have this information on their website under Email Server Settings or something similar. You’ll need to know the Port (which is usually 25, but may be 587) and the Host, which is usually the smtp server (eg, for Bell, it may be smtphm.sympatico.ca).
This often occurs if you haven’t enabled Allow Less Secure Apps within Security Settings. Login to your google account and enable this security feature. You will likely need to choose a new password afterward. Within the software, click the Test button to confirm that it works.
Can I reset a test if I’ve made a mistake?
Double-click the well number on the left side of the user interface to erase and reset that test. Select the sterilizer/cycle type and hit Start to restart the test.
There’s random information on the screen at start-up.
This is a leftover of a previous test that may not have been erased from the memory buffer. Double-click the well number to erase the line, the double-click the Well label to reset the memory.
I’ve accidentally selected FAIL instead of PASS.
Click Complete once to reset the selections.
How do I find saved spore test results?
Go to Settings, then select View Results. Enter a date and the results of tests verified on that date will be displayed.
What if the software shuts down in the middle of a test?
The software will save current test parameters as it shuts down. At restart, any tests in progress will resume. If the incubation has elapsed during the time the software was off, it will show the incubation as Complete, so you can proceed with verification of the test.
What if the computer shuts down in the middle of a test?
Same as above. The software will save current test parameters as it shuts down. At restart, any tests in progress will resume. If the incubation has elapsed during the time the software was off, it will show the incubation as Complete, so you can proceed with verification of the test.
I get an error while printing reports.
This occurs if you have selected an offline printer, or something other than a printer, to print the test results.
Sterilizer names are cut short on the report.
Yes, sterilizer names may be trimmed to a certain length, so they’ll fit on the report.
Spore Test failed to send to Gmail
This is a security problem from gmail. The password has been rejected. Please ensure that, in your gmail home page, under Security, make sure that Allow Less Sure Apps is activated. You will likely be prompted to select a new password. Don’t forget to update the new password in SteriSpore24 in Settings | Send to Gmail. Hit Test to make sure it works.